CUSTOMER HELP
For more information on Fox & Velvet products please see our most asked questions below. If you have a specific question please use the contact us form at the bottom of this page.
Ordering
How do I know that I'm getting a high quality product?
We have taken a lot of care to choose high quality materials that enhance the print and make it stand out wherever you choose to display it. Our prints are made from gorgeous premium-quality cardstock, and printed with a professional giclée printer, ensuring that the colours are vibrant and fade resistant. They are made to last and we hope they bring you a lot of joy!
What size prints are available?
All sizes include a white border as shown in the previews. Purchase a print the same size as the frame which you which to fill (i.e. if you have a 20x28cm/8x10" frame, purchase an 20x28cm/8x10" print).
A SIZES (popular picture sizes in the UK/EU)
- A5 (5.8x8.3”)
- A4 (8.3x11.7”)
- A3 (11.7x16.5”)
- A2 (16.5x23.4")
INTERNATIONAL SIZES (standard picture sizes in most countries)
- 13x18cm / 5x7"
- 20x25cm / 8x10”
- 30x40cm / 12x16”
- 40x50cm / 16x20”
- 50x70cm / 20x28”
- 60x80cm / 24x32”
What is a giclée print?
A giclée print is a high-quality reproduction of original artwork (designed by humans - us!), made using vibrant pigment inks on high-quality paper. This printing method gives rich, accurate colours that won’t fade – so your print will stay looking great for decades.
We want our designs to look amazing wherever they’re hung. That’s why we use fade-resistant pigment inks and premium lightly textured cardstock – carefully chosen to bring out the best in our work.
More information on Choosing High Quality Wall Art
What size print should I buy?
We get this question a lot! It’s very difficult to answer for someone else’s house/space, as it depends on so many factors (is it a gallery wall, a big blank space you’re wanting to fill, etc.?)
In our home we tend to go for bigger statement pieces, they just make our hearts happy! Many people love gallery walls and fill them with several smaller prints.
Pinterest is a fab source of inspiration for how to choose the right art to fit your space, and how to style a wall.
Do you provide framing?
We now offer framed prints for UK mainland delivery only.
These prints will arrive ready to hang, printed and shipped with the utmost care by professional framers in the UK.
Framed prints usually dispatch within 3-6 working days.
Framed Print Details
- Sizes available: A5, A4, A3, A2
- Frame colour: Black
- Moulding width: 20mm
- Glazing: High clarity acrylic
- Printing: Premium cardstock with vibrant pigment inks
How do I find a frame for my new prints?
Our prints come in standard sizes, so finding a ready-made frame is easy.
'A' sizes (A4, A3, etc.) are more common in the UK and EU, while centimetre/inch sizes are more widely used internationally. Here’s a quick guide:
- A3 print → Use an A3 frame
- 40x50cm/16x20" print → Use a 40x50cm/16x20" frame
- All prints include a white border and can be easily framed without obscuring the artwork.
If you are based in the UK, get 15% off frames from eFrame with discount code FOXANDVELVET15 .
More Questions? See our Framing Guide or Drop us a message!
Do you offer a discount for buying multiple prints?
Yes, we do! We offer 20% off 3 or more prints. Just add the individual prints to your cart and the discount will be calculated automatically at checkout.
Shipping & Returns
How quickly will I receive my order?
Standard shipping is FREE and orders usually arrive within 2-10 business days for most locations.
DISPATCH
Our printing partners usually dispatch within 1-4 working days.
DELIVERY
- All UK orders ship from the UK.
- All EU orders ship from the EU.
- Most Canadian orders ship from Canada.
- All USA orders ship TARIFF FREE from the USA
- All Australian orders ship from Australia.
This greatly reduces shipping times & eliminates customs fees if you are based in the regions listed above.
We'll be in touch via email once your order has dispatched, but if you have any questions, please contact us - we will always take responsibility for making sure that your purchase reaches you.
Do you ship internationally?
We certainly do! We work with professional printing partners in the UK, Canada, USA and Australia, to reduce our carbon footprint, speed up shipping times, and eliminate customs fees for most orders.
Do USA orders ship tariff free?
Yes, they do.
What if there is a problem with my order?
The vast majority of orders arrive without a hitch, however we are humans working with a team of other (fabulous) humans, and on occasion there may be an issue along the way. Please know that everyone who handles your order is working hard to ensure that it arrives with you safely and promptly, and rest assured we will always take responsibility for ensuring that any and all issues are addressed and resolved promptly.
If there are any issues, please get in touch with us via email on hello@foxandvelvet.com, with photos of the product and packaging, and we’ll sort it out for you right away.
Can I return or exchange my order?
30 Day Returns Policy - please view our returns page for more details.
If there is an issue with your order, please contact us and we will sort it out for you right away.
Who is your EU Responsible Person for GPSR?
Our EU Responsible Person for product safety compliance is EU Compliance Partner, located at Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia. For any inquiries, please visit www.eucompliancepartner.com.
Contact Us
How do I get in touch with you?
You can email us (Mark & Suu-Min) on hello@foxandvelvet.com or use the contact form below.
Who makes all your art?
We do! We are Mark & Suu-Min and we've been making art since 2014.
Our gorgeous printers match our same high standards, and ship from labs all around the world, so your order doesn't have to travel far to get to your doorstep.
Find out more about our story on our About Us page.
Get in touch
Have questions about your order, or a general enquiry? Click the 'Contact Us' button to send an email, or use the contact form below.




