OLD FAQ

DO YOU OFFER A DISCOUNT FOR BUYING MULTIPLE PRINTS?

Yes, we do! We offer 15% off 2 prints, and 20% off 3 or more prints. Just add the individual prints to your cart and the discount will be calculated automatically at checkout.

HOW SOON WILL I RECEIVE MY ORDER?

Our printers usually dispatch within 1-4 working days. We work with printing labs all over the world, in order to reduce shipping times, carbon footprint, and eliminate customs fees for most orders.

  • All UK orders ship from the UK
  • All EU / Mainland Europe orders ship from The Netherlands
  • All US / Mexico Orders ship from the US
  • All Australian orders ship from Australia
  • Most other international orders ship from The Netherlands, but if you have any queries please feel free to drop us a message before purchase!
  • The only exceptions to the above are our panoramic prints, which ship from our UK/US printing partners.

Most of our orders have the following estimates for delivery:

  • UK Delivery - Usually 1-3 working days from dispatch.
  • The Netherlands, USA, Australia Delivery - Usually 3-5 working days from dispatch. 
  • Other International Delivery - Usually 5-14 working days from dispatch.

Please note that we aren't able to guarantee shipping times as they are beyond our control, but if you need your order by a certain date please contact us and we'll see what options are available. 

HOW DO I KNOW THAT I'M GETTING A GOOD QUALITY PRODUCT?

We have taken a lot of care to choose high quality materials that enhance the print and make it stand out wherever you choose to display it. Our prints are made from gorgeous archival quality cardstock, and printed with a professional 12-colour giclée printer, ensuring that the colours are vibrant and fade resistant. They are made to last a lifetime and we hope they bring you a lot of joy!

DO YOU PROVIDE FRAMING?

Our prints are all sold unframed - we have looked into it previously but found that it is much more cost-effective for the customer to purchase a frame separately rather than through us as the overheads were massive. 

We offer our prints in a wide variety of standard sizes, so that you can easily find a ready-made frame to match your decor.

WHAT SIZES DO YOU OFFER?

All sizes include a white border as shown in the previews. Purchase a print the same size as the frame which you which to fill (i.e. if you have a 20x28cm/8x10" frame, purchase an 20x28cm/8x10" print). 

A SIZES (popular picture sizes in the UK/EU)

  • A5 (5.8x8.3”)
  • A4 (8.3x11.7”)
  • A3 (11.7x16.5”)
  • A2 (16.5x23.4")

INTERNATIONAL SIZES (standard picture sizes in most countries)

  • 13x18cm / 5x7"
  • 20x25cm / 8x10”
  • 28x35.5cm / 11x14”
  • 30x40cm / 12x16”
  • 40x50cm / 16x20”
  • 50x70cm / 20x28”
  • 60x80cm / 24x32”

WHAT IF THERE IS A PROBLEM WITH MY ORDER?

Please do get in touch with us right away if there is any issue with your order whatsoever. We are incredibly proud of our work and want to ensure that it looks amazing in your space, so if you are disappointed for any reason please contact us, so that we may have the opportunity to make it right.

DO YOU ACCEPT RETURNS?

We hope you love your purchase as much as we loved making it for you, but in the unlikely event that you'd like to return your order, you can do so for up to 14 days after you receive your item. Goods must be returned in original condition, and you are responsible for return shipping costs. If you would like to return an item, please email us before sending your return. We cannot accept returns where we have not been informed prior to receiving the return.