Shipping & Returns

DISPATCH AND DELIVERY:

Our printers usually dispatch within 1–4 working days.

We work with printing labs all over the world, in order to reduce shipping times, carbon footprint, and eliminate customs fees for most orders.

- All UK orders ship from the UK
- All EU orders ship from The Netherlands
- All US orders ship from the US
- Most Canadian orders ship from Canada
- All Australian orders ship from Australia
- Most other international orders ship from The Netherlands, but if you have any queries please feel free to drop us a message before purchase!

Most of our orders have the following estimates for dispatch and delivery:

  • UK Delivery – Usually 1–3 working days from dispatch.
  • EU Delivery – Usually 2–5 working days from dispatch.
  • USA, Canada, Australia Delivery – Usually 3–5 working days from dispatch.
  • Other International Delivery – Usually 5–14 working days from dispatch.

RETURNS POLICY

OUR RETURNS POLICY IN SHORT

  • We hope that you love your order as much as we loved making it for you! However, if you decide that you would like to return your order, you have 14 days to return an order after receiving it. Please contact us at hello@foxandvelvet.com before returning the item.
  • Unless arrangements are made with us, you are responsible for the costs of return shipping.
  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.
  • If you have any questions, please contact us at hello@foxandvelvet.com

RIGHT TO CANCEL

You may cancel your order by emailing us (hello@foxandvelvet.com) within 14 days from the day that you receive your order. You must send us a cancellation notification with your name, delivery address and order number, and a specification of which products you wish to cancel. You may use the provided cancellation form to do this. We will reply by email to confirm if you are eligible for a refund. If your order has already been dispatched, you must then return the cancelled products back to us at your own expense within 14 days from the date of the cancellation notification.

When an order is cancelled by you, we will refund the price that you have paid for the cancelled products, including any shipping costs for standard delivery to you (standard delivery is the cheapest available method of delivery, so you will not get a refund for extra costs if you have chosen to upgrade your delivery method). You are responsible for ensuring that the returned goods arrive back with us in their original condition. If the products have been damaged, either by yourself or in return transit, we reserve the right to deduct any loss of value from your refund. Shipping costs will only be refunded if your order is returned in full, and will not be refunded if you only cancel parts of an order.

Your right to cancel does not apply to customised products, as these will have been made to your specifications and cannot be re-sold. If we are creating a custom illustration for you and you wish to cancel your order, you may still be required to pay for any hours already worked on your project.

REFUNDS

You will be refunded as soon as possible, and within 14 days of the cancellation notification. Please note however that the payment will be delayed until we have received the returned products. We recommend using a tracked and insured method of returned shipping. This will ensure that you are covered in the unlikely event that your order is damaged or lost in the mail. The refund will be paid with the same payment method that you paid with unless otherwise agreed.

LATE OR MISSING REFUNDS

If we have confirmed that the refund has been paid and you haven’t received the refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@foxandvelvet.com.