Customer Help

Find the answers to our most frequently asked questions below, or contact us via the link at the bottom of the page.

How can we help?


For more information on Fox & Velvet products please see our most asked questions below. If you have a specific question please use the contact us button at the bottom of this page.


What size prints are available?

All sizes include a white border as shown in the previews. Purchase a print the same size as the frame which you which to fill (i.e. if you have a 20x28cm/8x10" frame, purchase an 20x28cm/8x10" print). 

A SIZES (popular picture sizes in the UK/EU)

  • A5 (5.8x8.3”)
  • A4 (8.3x11.7”)
  • A3 (11.7x16.5”)
  • A2 (16.5x23.4")

INTERNATIONAL SIZES (standard picture sizes in most countries)

  • 13x18cm / 5x7"
  • 20x25cm / 8x10”
  • 28x35.5cm / 11x14”
  • 30x40cm / 12x16”
  • 40x50cm / 16x20”
  • 50x70cm / 20x28”
  • 60x80cm / 24x32”
What size print should I buy?

We get this question a lot! It’s very difficult to answer for someone else’s house/space, as it depends on so many factors (is it a gallery wall, a big blank space you’re wanting to fill, etc.?)

In our home we tend to go for bigger statement pieces, they just make our hearts happy! Many people love gallery walls and fill them with several smaller prints.

Pinterest is a fab source of inspiration for how to choose the right art to fit your space, and how to style a wall.

How do I know that I'm getting a high quality product?

We have taken a lot of care to choose high quality materials that enhance the print and make it stand out wherever you choose to display it. Our prints are made from gorgeous archival quality cardstock, and printed with a professional giclée printer, ensuring that the colours are vibrant and fade resistant. They are made to last a lifetime and we hope they bring you a lot of joy!

Do you provide framing?

Our prints are all sold unframed - we have looked into it previously but found that it is much more cost-effective for the customer to purchase a frame separately rather than through us as the overheads were massive. 

We offer our prints in a wide variety of standard sizes, so that you can easily find a ready-made frame to match your decor.

Do you offer a discount for buying multiple prints?

Yes, we do! We offer 15% off 2 prints, and 20% off 3 or more prints. Just add the individual prints to your cart and the discount will be calculated automatically at checkout.

Shipping, Returns & Exchanges

How quickly will I receive my order?

Our printers usually dispatch within 1-4 working days. We work with printing labs all over the world, in order to reduce shipping times, carbon footprint, and eliminate customs fees for most orders.

  • All UK orders ship from the UK
  • All EU / Mainland Europe orders ship from The Netherlands
  • All US / Mexico Orders ship from the US
  • All Australian orders ship from Australia
  • Most other international orders ship from The Netherlands, but if you have any queries please feel free to drop us a message before purchase!
  • The only exceptions to the above are our panoramic prints, which ship from our UK/US printing partners.

Most of our orders have the following estimates for delivery:

  • UK Delivery - Usually 1-3 working days from dispatch.
  • The Netherlands, USA, Australia Delivery - Usually 3-5 working days from dispatch. 
  • Other International Delivery - Usually 5-14 working days from dispatch.

Please note that we aren't able to guarantee shipping times as they are beyond our control, but if you need your order by a certain date please contact us and we'll see what options are available. 

Do you ship internationally?

We certainly do! We work with professional printing partners in the UK, EU, USA and Australia, to reduce our carbon footprint, speed up shipping times, and eliminate customs fees for most orders.

What if there is a problem with my order?

The vast majority of orders arrive without a hitch, however we are humans working with a team of other (fabulous) humans, and on occasion there may be an issue along the way. Please know that everyone who handles your order is working hard to ensure that it arrives with you safely and promptly, and rest assured we will always take responsibility for ensuring that any and all issues are addressed and resolved promptly.

If there are any issues, please get in touch with us via email on, with photos of the product and packaging, and we’ll sort it out for you right away.

Can I return or exchange my order?

Yes, please contact us within 14 days of delivery.

Get in touch

Have questions about your order, or a general enquiry?